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C2 Itsm
Overview
C2 ITSM is a Canadian company established in 2008 that operates within the Business Services sector, specifically focusing on Information and Document Management. With a workforce of 11 to 50 employees, the company specializes in IT service management (ITSM) solutions designed to optimize service desk operations. According to their published document, C2 ITSM provides an intuitive platform that allows organizations to manage IT services tailored to their unique processes. The company emphasizes automation of processes, asset monitoring, and the enhancement of customer satisfaction through effective service level agreements (SLAs) and best practices. Their service desk solutions include features such as proactive incident management, a self-service portal, and continuous training for IT teams to improve ticket management and customer service. C2 ITSM claims to uphold high standards with certifications including ITIL v4, ISO 27001, and SOC2 Type II, and offers 24/7 support across North America. The company aims to empower organizations by reclaiming time and resources while ensuring a superior service desk experience.