Transition to Enhanced Author Support Services

This case study outlines the strategic partnership between a leading academic publisher and Editage, initiated in 2019, to enhance author support services. The publisher sought to transition from its previous author services vendor to improve manuscript quality and author satisfaction. Editage's involvement included providing complimentary re-edits for manuscripts edited by the prior vendor and implementing efficient invoicing processes. The partnership resulted in a 28% growth in partnerships in the first year and a 4% increase in the second year, reflecting industry trends. Authors reported over 95% positive feedback, indicating high satisfaction with the services provided. Additionally, manuscripts edited by Editage achieved a 62% acceptance rate, significantly higher than the publisher's average of 28%. The collaboration also involved tailored services, including language editing and support throughout the submission process, as well as strategic collaborations to expand the publisher's portfolio. This transition exemplifies the commitment to maintaining high standards of author support.