Network Operations Centre Managed Infrastructure Services

This document is a guide detailing the Network Operations Centre (NOC) Managed Infrastructure Services offered by Calian. It outlines the objectives of the service, which include optimized infrastructure management, enhanced performance and reliability, scalability and flexibility, and proactive issue resolution. The guide describes the outcomes expected from these services, such as consistent infrastructure uptime, improved system performance, optimized resource utilization, scalable solutions, and comprehensive support and reporting. Additionally, the document specifies the scope of services provided, which encompasses infrastructure assessment and planning, performance and utilization analysis, security and compliance review, virtualization management, cloud management, storage management, proactive monitoring and support, regular updates and patch management, and documentation and reporting. It also clarifies what is out of scope, such as on-site hardware repairs and third-party application management. The onboarding process is detailed, including tools setup, environment setup, patching, security management, and knowledge transfer.