360 Broadband and Calix Partnership Case Study

This case study details the collaboration between 360 Broadband and Calix to enhance broadband services in rural Oklahoma and Texas. Founded with the mission to bridge the rural digital divide, 360 Broadband merged with 903 Broadband to strengthen its service capabilities. The integration of two distinct networks posed significant challenges, including aligning infrastructure and maintaining service quality. To address these issues, 360 Broadband partnered with Calix, deploying a comprehensive broadband solution that included Intelligent Access™ and Unlimited Subscriber™ solutions. This partnership enabled operational efficiencies and improved subscriber experiences through advanced technology. The results included a 35% reduction in support call volume and a 40% decrease in truck rolls, attributed to automation and real-time diagnostics. Additionally, subscriber satisfaction increased significantly, with a 30% rise in managed Wi-Fi adoption and a 12% boost in average revenue per user. The case study illustrates how strategic partnerships can drive transformation and improve service delivery in underserved communities.