Summary
This document is a solution brief that outlines the features and benefits of Calix Support Services for network and service providers. It describes how Calix Support aims to enhance customer satisfaction and improve subscriber experiences through various support tiers, including Premier, Essential, and Standard Support. The brief details the proactive alert feature that notifies Broadband Service Providers (BSPs) of potential issues that could affect network uptime, allowing for timely resolutions. Additionally, it highlights the resources available through the Calix Community, which provides self-help tools, knowledge base articles, and technical support videos. The document emphasizes the importance of tailored support levels that align with business objectives, ensuring optimal performance of Calix Cloud and premises solutions. Furthermore, it explains the continuous coverage and issue resolution services provided for managed services, ensuring seamless operations for BSPs. Overall, the brief serves as a comprehensive guide for understanding the support options available to enhance network management.
