State of the Broadband Service Provider 2023 Report

This research report presents findings from a survey conducted by Heavy Reading in collaboration with Calix, focusing on the current state of broadband service providers (BSPs) in the US and Canada. The survey targeted C-level executives from BSPs serving 100,000 or fewer subscribers and aimed to gather insights on their business strategies, investment priorities, and operational challenges. Key findings indicate that while many executives express confidence in their companies' foundations, a significant portion is concerned about customer churn. The report outlines priorities such as business growth, revenue generation, and network investment, particularly in fiber broadband and security infrastructure. Additionally, it highlights the impact of competitive threats and the importance of operational efficiency. The methodology section details the survey's structure, ensuring anonymity for respondents while presenting aggregate results. Overall, the report serves as a comprehensive resource for understanding the evolving landscape of broadband services and the strategic considerations of industry leaders.