UNCLAIMED
CallShaper
Overview
CallShaper is a telecommunications company based in the United States, established in 2012, with a focus on providing solutions for call centers. The company addresses significant challenges faced by outbound call centers, particularly the declining connect rates attributed to changes in telecom regulations and practices. Their published materials include guides and explanations regarding call center operations, such as the "Call Center Connect Rate Guide," which discusses the impact of telecom carriers blocking or labeling calls, and the importance of understanding Session Initiation Protocol (SIP) codes for diagnosing call failures. Additionally, CallShaper produces resources like the "New Call Center Startup Guide" and documents related to FCC revocation rules and TCPA compliance, aimed at assisting businesses in navigating the regulatory landscape of telecommunications. The company's expertise lies in understanding the intersection of technology and regulatory compliance in the telecommunications sector, specifically as it pertains to call center functionality and efficiency.