Compliant Call Recording and Analytics Solutions

This document is a guide detailing CallTower's compliant call recording and conversation analytics solutions. It outlines the various features available for different recording packages, including Core Recording, Advanced Recording, and Conversation Analytics Recording. The Core Recording package is designed for small and medium businesses, offering essential features such as multi-factor authentication, unlimited audio storage, and customizable retention policies. The Advanced Recording package builds on this with enhanced reporting capabilities and tools for quality assurance. The Conversation Analytics Recording solution provides enterprise-class AI analysis, focusing on key performance indicators and customer insights. The document also emphasizes compliance with global regulations, including PCI DSS, and highlights the flexibility of deployment options across various network environments. Additionally, it discusses data sovereignty and the security measures in place, such as AES 256-bit encryption and redundancy across global data centers.