State of Agentic Orchestration and Automation

This report presents an analysis of the current state of agentic orchestration and automation within organizations. It outlines how automation is delivering significant business value, with a majority of organizations reporting increased growth due to process automation. The report highlights that while many organizations are investing in automation, they face challenges due to rising process complexity and the increasing number of process endpoints. It details the concept of agentic orchestration as a new operating model that combines AI agents with traditional processes to enhance efficiency and adaptability. The report also discusses the gap between the vision for agentic AI and its current reality, noting that while many organizations are using AI agents, only a small percentage of use cases have reached production. Additionally, it emphasizes the need for organizations to build trust in AI agents by implementing governance and control mechanisms. The findings are based on a survey of 1,150 senior decision-makers in large organizations.