State of Process Orchestration and Automation Report

This report details the current state of process orchestration and automation within large organizations, highlighting the challenges and complexities they face in achieving effective digital transformation. It outlines how digital infrastructures have become increasingly complex due to the proliferation of connected applications and systems, which complicates end-to-end process automation. The report presents findings from discussions with 800 senior IT and business decision-makers, emphasizing the need for process orchestration to manage diverse tasks and improve visibility and control. It also addresses the role of artificial intelligence in enhancing process automation, noting that organizations are looking to integrate AI capabilities while facing challenges in scaling and operationalizing these technologies. The report concludes with insights into the risks associated with unmanaged process complexity, including potential compliance issues and the threat of 'Automation Armageddon' if not addressed. Overall, the findings underscore the importance of developing robust strategies for effective process orchestration and automation.