Scottish Water Cloud Transformation with Oracle Utilities

This case study details the cloud transformation journey of Scottish Water as it transitioned from an on-premises Oracle Customer Care & Billing platform to the Oracle Utilities Customer Cloud Service. The document outlines the challenges faced by Scottish Water, including the need to address excessive customization and meet regulatory requirements. In collaboration with Capgemini, the utility implemented a cloud solution that aligns with its cloud-first IT strategy. The migration aimed to enhance customer support and reduce operational costs while ensuring compliance with evolving regulations. The project involved the elimination of undocumented code and the transition of analytics capabilities to Oracle Cloud Analytics. The successful deployment of Oracle CCS has positioned Scottish Water as a leader in the industry, enabling smarter customer engagement and preparing for future innovations, including AI functionalities. The partnership with Capgemini continues to focus on enhancing digital innovation and service delivery for communities in Scotland.