World Cloud Report on Financial Services 2026

This document is a report titled 'World Cloud Report – Financial Services 2026' published by the Capgemini Research Institute. It outlines the transformative impact of cloud computing and artificial intelligence (AI) on the financial services industry. The report discusses how cloud-powered AI agents are unlocking significant business value for banks and insurers by enhancing operational efficiency and enabling personalized customer experiences. It details the evolution of AI adoption in financial services, highlighting the shift from traditional automation tools to advanced AI agents capable of executing complex tasks. The report also addresses the challenges faced by financial institutions in adopting these technologies, including regulatory compliance and the need for cultural shifts within organizations. Furthermore, it emphasizes the importance of integrating cloud and AI capabilities to foster innovation and ensure sustainable growth in a rapidly evolving digital economy.