Summary
The document is a report titled World Wealth Report 2026, published by Capgemini Research Institute. It outlines the current state of wealth management, emphasizing the importance of personalization at scale as a critical challenge and opportunity for the industry. The report details how traditional operating models are struggling to meet evolving client expectations, with a significant portion of high-net-worth individuals (HNWIs) feeling that their advisory experiences lack personalization. It presents three interconnected pillars necessary for transforming operating models: broadening access to products and services, enhancing the role of relationship managers (RMs), and implementing an intelligence layer that unifies client data. The report also discusses the need for firms to assess their current state and prioritize actions across a three-horizon roadmap for successful transformation. It emphasizes that firms must anchor their strategies in intelligence and evolve RM roles to meet the imperative for personalization in wealth management.
