Invoice Submission and Supplier Record Update Guide

This guide provides detailed instructions for Capita service providers on how to successfully submit invoices and request changes to supplier records. It outlines essential key information that must be included on invoices to comply with HMRC requirements, such as the full company name, unique invoice number, and purchase order number. The document emphasizes the importance of displaying the correct legal entity and ensuring that the invoice values are accurate to avoid rejections. Additionally, it describes the format for invoice submission, acceptable file types, and the process for communicating with Capita regarding invoice queries. The guide also covers the procedures for onboarding new suppliers, reactivating inactive suppliers, and updating supplier details, highlighting the importance of timely communication and adherence to procurement protocols. Overall, this document serves as a comprehensive resource for ensuring efficient invoice processing and supplier management.