Improving OSHA Incident Tracking with Jira Service Management

This case study outlines the implementation of Jira Service Management (JSM) to enhance OSHA incident tracking at a Navy shipyard. It describes the challenges faced by government teams in managing Property, Plant, and Equipment (PP&E) systems, particularly regarding the tracking of near-miss incidents. The case study details how traditional methods, such as using paper forms and spreadsheets, led to inefficiencies and compliance issues. By adopting JSM, the shipyard automated reporting processes, enabling employees to report incidents digitally and via email, which improved data accuracy and response times. The system's features, including automated notifications and detailed reporting dashboards, facilitated better management of safety incidents. The case study concludes with the shipyard's future plans to expand safety reporting capabilities and emphasizes the transition from reactive to proactive safety management. Overall, the implementation of JSM has streamlined workflows and enhanced safety measures within the organization.