Terms of Reference for Security Services Tender

This document is a Terms of Reference (ToR) outlining the requirements for a tender for security services by CARE Zimbabwe, a humanitarian non-governmental organization. The objective is to engage a service provider for Security and Rapid Response Services at various offices in Zimbabwe, including locations such as Harare, Mutare, and Masvingo. The ToR details the responsibilities of both the security supervisors and guards, including the need for effective communication with CARE supervisory staff, conducting regular checks, and maintaining security protocols. It specifies the equipment required for guards, including logbooks, identification cards, and communication devices. Additionally, the document outlines performance evaluation parameters for security personnel, focusing on aspects such as appearance, punctuality, attitude, knowledge, reporting, public relations, and response time. The document emphasizes the importance of professionalism and preparedness in ensuring the safety and security of CARE's operations.