Customer Engineering Services Augmented Reality Case Study

This case study explores how Customer Engineering Services (CES) implemented CareAR Assist, an augmented reality solution, to improve first-time fix rates, reduce operational costs, and enhance technician training for field service workers across the U.S. and Puerto Rico. It highlights the challenges faced in deploying AR technology and the decision-making process that led to the successful adoption of CareAR Assist, ultimately benefiting both employees and customers.