Xerox Data Centre Services Infrastructure Refresh Case Study

This case study details the Infrastructure Refresh Project undertaken by the Xerox Data Centre Services team in Stockholm. The document outlines the challenges faced due to COVID-19 restrictions, which complicated the installation of new infrastructure at a major print center. It explains how the team leveraged CareAR Assist to facilitate remote installations, allowing experts to guide non-technical personnel through the process without the need for physical presence. The use of CareAR Assist not only ensured timely installations but also contributed to sustainability goals by reducing travel requirements and carbon emissions. The case study presents the results achieved, including significant cost savings and the establishment of a defined roadmap for future remote installations. It highlights the innovative solutions implemented to enhance user experience and operational efficiency while minimizing downtime and resource pressure on the team. The document serves as a comprehensive account of the project, emphasizing the effectiveness of remote assistance in modern infrastructure management.