Guidance for Medical Record Retrieval Preparation

This document is a guide that provides updated instructions for medical record retrieval requests by CareFirst BlueCross BlueShield for the calendar year 2025. It outlines the necessary steps for providers to prepare for these retrievals, emphasizing the importance of timely compliance with requests to avoid disruptions. Providers are encouraged to distribute this communication to their administrative staff and any contracted vendors. Key actions include reviewing the Record Retrieval Calendar, ensuring up-to-date contact information, subscribing to provider communications, and understanding contract terms with third-party vendors. The guide also details the process for responding to medical record requests, including providing access to electronic medical records and the importance of timely responses. Noncompliance with record requests may result in penalties and jeopardize network participation. The document concludes with contact information for questions related to medical record requests.