Patient Engagement Strategies in Free Clinics

This report outlines the patient engagement strategies employed by over 150 free and charitable clinics across the United States in 2024. It details how these clinics utilized the CareMessage platform to enhance health equity for low-income patients. The report presents various methods of communication, including appointment reminders, eligibility screenings, and health education programs. It emphasizes the importance of addressing social determinants of health by connecting patients with resources for food, financial assistance, and other non-medical needs. The report also highlights the significant volume of messages exchanged and the diverse range of services offered, such as wellness classes, transportation assistance, and health screenings. By leveraging community partnerships and technology, these clinics aim to improve access to care and clinical outcomes for underserved populations. The findings underscore the critical role of free clinics in navigating healthcare access and delivering comprehensive support to their communities.