Vaccine Access Facilitation and Support Overview

This document is a technical report detailing the collaboration between a global biopharma company and CareMetx to enhance patient access to two specific vaccines. The report outlines the challenges faced by patients in accessing preventative vaccinations, particularly among older adults who may have underlying health concerns. It describes the implementation of technology and Hub support to streamline the process, ensuring patients can initiate treatment without unnecessary delays. The report presents data collected from January 2023 to mid-October 2023, including the number of general inquiries addressed, benefit investigations completed, and program enrollments achieved. Additionally, it highlights the successful deployment of tech-enabled call center support to manage patient inquiries efficiently, surpassing client service level agreements (SLAs) for average speed of answer and hold time. The report emphasizes the importance of reducing barriers to vaccination access for older individuals, particularly those living alone or with older partners, who may be hesitant due to concerns about vaccine side effects.