Athletic Footwear Brand Case Study on Managed Services

This case study details the implementation of Abound Managed Services by a major athletic footwear retailer to enhance operational efficiency across its stores. The retailer aimed to leverage advanced technologies, including the Internet of Things (IoT) and Artificial Intelligence (AI), to automate operations, reduce energy consumption, and comply with operational policies. Key objectives included improving occupant comfort, enhancing energy efficiency, and optimizing maintenance processes to minimize carbon emissions. The retailer partnered with Carrier Abound to deploy AI-driven solutions across over 400 stores. The Abound Insights platform facilitated predictive maintenance, allowing for centralized analytics and reporting, which improved maintenance planning and minimized equipment downtime. Results from February 2020 to March 2025 indicated an average of 11% energy savings and a significant reduction in technician visits due to remote issue resolution. The engagement model also included support from Carrier Customer Command Centers, enhancing proactive equipment management and energy conservation measures.