Northern Arizona Public Employers Benefit Trust Case Study

This case study details the partnership between Northern Arizona Public Employers Benefit Trust (NAPEBT) and Castlight Health to enhance healthcare delivery for over 4,800 local public employees. The document outlines NAPEBT's challenges in providing a unified healthcare experience across a dispersed member population and their goals to improve access to high-quality care, drive member engagement, and promote a culture of well-being. The implementation of the My Vera app, powered by Castlight, is highlighted as a significant step in integrating digital navigation with in-person primary care services. The results indicate a notable increase in member engagement, with 38% of members completing a primary care visit within the first year and a 37% increase in new patient engagement. The case study emphasizes the importance of a cohesive digital and clinical strategy in improving health outcomes and member satisfaction, showcasing NAPEBT's commitment to innovative healthcare solutions.