Retail Website Performance Benchmark Report 2025

This document is a benchmark report analyzing the performance of retail websites during the holiday season, focusing on the NRF Top 50 Global Retailers. It utilizes Catchpoint’s Global Agent Network and Digital Experience Score to evaluate how leading brands perform online. The report identifies significant performance disparities, noting that smaller retailers can achieve exceptional scores, while larger ones may underperform. It details the experience scores of various retailers, highlighting that factors such as load times and user experience vary greatly depending on geographic location and network conditions. The analysis reveals that even with high uptime, many retailers fail to deliver satisfactory user experiences. The report also discusses the implications of these findings for customer loyalty and revenue potential, emphasizing the need for improved performance monitoring and optimization strategies. Key insights are provided on how retailers can enhance their digital experiences and compete effectively in the market.