Kohl’s Performance Testing Strategy for Peak Season

This document is a case study detailing Kohl’s approach to performance testing during peak sales periods, particularly in the context of the COVID-19 pandemic. It outlines the challenges faced by Kohl’s as they transitioned from traditional sales channels to a greater focus on online customer experience, resulting in a significant increase in online orders. The case study describes how Kohl’s utilized Cavisson’s performance testing platform to ensure system readiness for high sales days, where order volume could increase dramatically. It details the methodology employed, including the generation of millions of transactions per hour and the adaptation of testing scripts to reflect changing scenarios. The document also highlights the successful outcomes of the performance testing, including zero downtime during critical sales events, which contributed to increased revenue. Additionally, it mentions the use of automated reporting and monitoring to enhance future application and infrastructure readiness.