Summary
This guide outlines the essential steps owners and operators should take in the first 72 hours following an incident to protect guests and property, limit damage, and preserve the ability to file a claim. It details immediate actions to be taken within the first two hours, including prioritizing safety by contacting emergency services, securing the scene, and documenting the incident. The guide emphasizes the importance of notifying key contacts within 12 hours, such as insurers and property managers, and preserving evidence related to the incident. It also covers actions to stabilize and secure the property within 24 hours, including completing temporary repairs and gathering key documents. Finally, the guide advises on communication and preparation for reopening within 48 to 72 hours, ensuring guest safety and compliance with insurance requirements. The structured approach aims to assist owners and managers in effectively managing the aftermath of an incident.
