AI Agents in Action: Foundations for Evaluation and Governance

This white paper explores the evolving landscape of AI agents, focusing on their technical foundations, classification, evaluation, and governance. It provides practical guidance for decision-makers and technical leaders on the safe and effective deployment of AI agents in organizational workflows. Developed in collaboration with Capgemini, the report emphasizes the importance of aligning adoption with governance practices to ensure trust, safety, and accountability in AI systems.