CCC Market Benchmark Report Overview

The CCC Market Benchmark Report is a technical report that provides detailed insights into selected shops, including single and multi-shop owners, and their performance metrics in relation to market standards. The report outlines various metrics that may impact the shops' scores and highlights areas for potential improvement. Users can apply filters based on time periods, CBSA regions, drivable descriptions, and repair statuses to customize their data view. The dashboard navigation section includes instructions for accessing help documentation and glossary terms. Additionally, the report details how to utilize the KPI Report by Repair Facility and Insurer Dashboard, including steps to select data filters, view data details, and download crosstab data in Excel or CSV formats. This structured approach allows users to analyze and interpret data effectively, facilitating informed decision-making within the industry.