Improving RentPath's Production Support with Managed Services

This case study outlines the collaboration between RentPath and a managed services provider aimed at enhancing RentPath's production support. The document details the challenges faced by RentPath, including the need for timely IT support and the establishment of a reliable production support process capable of managing an increasing volume of service requests. The approach taken involved identifying and troubleshooting issues related to data management, ensuring timely completion of data-related tasks, and automating reporting processes. The managed services team implemented solutions that adhered to IT Infrastructure Library (ITIL) best practices, which contributed to resolving delays and improving service efficiency. The results indicated that after the implementation of these services, RentPath successfully met its operational objectives without experiencing issues in production support, allowing the company to focus on business growth and project execution with confidence in their IT systems.