CDW Supports Healix with Cloud Communications Technology

This case study outlines the collaboration between CDW and Healix in adopting a cloud-based unified communications solution. The project began with a technical assessment of multiple vendors in the Contact Centre as a Service (CCaaS) sector, ultimately leading to the selection of 8x8 as the provider. The case study details the challenges faced by Healix, including the need for a more powerful communications system to support its global operations. It describes how CDW worked closely with Healix to define business objectives and evaluate vendor solutions. The chosen 8x8 solution provided a unified platform for voice, video, and chat, enhancing communication across Healix’s international offices. The deployment process was smooth, with no hardware requirements and efficient migration. The outcome has been transformative, allowing Healix’s healthcare professionals to focus more on medical care rather than administrative tasks. The ongoing relationship between CDW and Healix is characterized by regular communication and strategic collaboration for future IT investments.