ServiceNow Platform Re-Platforming Case Study

This case study details the re-platforming process undertaken by SGN with the assistance of CGI to enhance their ServiceNow system. The document outlines the challenges faced by SGN, including increased costs and complications due to extensive customizations of their ServiceNow platform. Recognizing the need for improvement, SGN engaged CGI to conduct a thorough health check of their system. The health check identified areas for optimization and led to a proposed migration method to reduce complexity and costs. The re-platforming process involved several key steps, including a health check, documentation review, configuration of a new instance, and final cut-over to the new platform. As a result of these efforts, SGN achieved a significant increase in their ServiceNow health scan score from 79% to 92%, improved security and performance, and the ability to continuously enhance their operations. The case study concludes with a statement from SGN's Director of IT Operations, highlighting the successful transformation of their ServiceNow platform.