Current Trends and Strategies for Chargebacks

This report, developed by Chargeback Gurus and The Strawhecker Group (TSG), examines the current state of chargebacks, highlighting emerging trends and strategies that merchants can employ to mitigate the financial impact of chargebacks in 2024 and beyond. The report analyzes data from over 4 million card-accepting merchants across various industries in the U.S., providing insights into how chargebacks have evolved over the years. It discusses the significant financial losses that businesses face due to chargebacks, which have been increasing, particularly in the retail sector. The report details specific industries experiencing the highest growth in chargebacks, such as retail, travel, and entertainment, and outlines the average chargeback amounts merchants can expect. Additionally, it emphasizes the importance of understanding chargeback rates and transaction sizes to develop effective management strategies. The findings aim to equip merchants with the necessary knowledge to navigate the challenges posed by chargebacks effectively.