Automating EMR System Readiness for Healthcare Provider

This technical report outlines the automation solution implemented by Charter Global for a U.S.-based healthcare provider focused on advanced eye care and surgical services. The client faced challenges with their manual electronic medical record (EMR) system testing, which was time-consuming and dependent on specific IT personnel. The report details the automation process using Microsoft technologies, including Microsoft Power Automate for daily system testing and Azure Communication Services for real-time alerts. The solution aimed to enhance system readiness, improve efficiency, and reduce downtime risk. Key components of the implementation included automated login, verification of patient records, and real-time SMS alerts for system errors. The report also highlights the collaborative approach taken during the project, including discovery sessions and ongoing support, which ensured the solution was tailored to the client's needs. The automation framework is designed for scalability, allowing for future growth and integration of additional test scenarios.