Implementation of SAP Hybris Ecommerce Solution

This document is a case study detailing the implementation of a new ecommerce solution by The Professional Plumbing Group (PPG) using SAP Hybris, facilitated by Charter Global. PPG previously operated a homegrown ecommerce platform that lacked essential functionalities, leading to low customer adoption. The primary objective was to enhance the online customer experience and ensure competitiveness in the market. After evaluating various ecommerce solutions, PPG selected SAP Hybris for its robust capabilities and ongoing technological advancements. Charter Global provided a pre-configured deployment solution, enabling PPG to complete the implementation in four months. The project utilized Agile methodology, allowing for iterative feedback during development. Key features of the new solution include improved product search, user interface enhancements, and integration with third-party services. The implementation aimed to replace the outdated system, improve customer interactions, and expand ecommerce capabilities while maintaining cost-effectiveness and rapid deployment.