National Consumer Survey on Healthcare Trust in 2025

This document is an executive summary of the National Consumer Survey conducted in January 2025, focusing on public trust in the U.S. healthcare system. The survey reveals a significant decline in trust towards healthcare providers and payers, with less than a quarter of respondents believing that these entities prioritize patient care over profit. The research highlights a growing skepticism among the public, particularly among those experiencing financial difficulties related to healthcare. Despite this, there are indications of resilience, as approximately 40% of participants express satisfaction with their local hospitals and insurance. The summary outlines key findings, including the public's perception of the healthcare system needing an overhaul and the enduring trust in healthcare professionals such as nurses and doctors. The document emphasizes the importance of local engagement and the potential for healthcare organizations to rebuild trust by focusing on community needs and transparent communication.