
Chartis
Navigation Program Implementation Case Study
Pages
2
Time to read
4 mins
Publication
Language
English

Pages
2
Time to read
4 mins
Publication
Language
English
This case study explores the implementation of a navigation program at an NCI-designated cancer center aimed at enhancing patient access and experience. It details the evaluation of existing navigation efforts, the creation of new roles, and the pilot program's impact on patient retention and satisfaction. Key metrics demonstrate significant improvements in appointment conversion and patient experience, showcasing the value of a robust navigation strategy in healthcare.