IDC 2025 SaaS Customer Satisfaction Award Report

This report presents the findings of the IDC 2025 SaaS Customer Satisfaction Award for the Travel and Expense (T&E) application market, specifically recognizing Emburse for its high customer satisfaction scores. The report is based on data collected from IDC's 2025 SaaS Path Survey, which involved approximately 2,900 organizations globally. It details how Emburse scored in various customer satisfaction categories compared to the overall averages for T&E vendors. The report also discusses trends in T&E software spending, revealing that 65.4% of businesses anticipate an increase in spending over the next 12 months, with a focus on new features and innovative capabilities. Additionally, it outlines the value realization from T&E applications, noting that a significant portion of companies feel that the value meets or exceeds their expectations. The report concludes with insights into the SaaS Path survey methodology and the metrics used to evaluate vendor performance.