CIBC Artificial Intelligence Use Case Examples

This document is a technical report detailing various artificial intelligence use cases implemented by CIBC across the organization. It outlines over 200 use cases currently in pilot or production, illustrating how AI is integrated into the workflow of the enterprise. The report describes specific applications such as the HR Chatbot, which improves team member experience by providing immediate access to HR information, and the AI-powered Digital Learning & Coaching Platform, which reduces training time significantly. Additionally, it details Knowledge Central AI, which enhances information retrieval accuracy, and the Automated Document Data Extraction platform that streamlines document processing. Other use cases include the AI Voice Assistant, which facilitates self-service for clients, and the Speech AI application, which analyzes calls to provide insights. Each use case demonstrates the effectiveness of AI in improving operational efficiency and client engagement within the bank.