Bridging Gaps in Patient Support Programs

This whitepaper discusses the role of patient support programs (PSPs) in enhancing patient outcomes through various services such as financial aid and adherence support. It outlines the challenges faced by PSPs, including fragmented patient data and inconsistent engagement, which hinder effective management and tracking of patient outcomes. The authors emphasize the importance of leveraging analytics to address these challenges, improve operational efficiency, and enhance patient experiences. The paper introduces a Patient Support Analytics Maturity Model, which serves as a framework for organizations to assess their analytics capabilities and progress. By utilizing this model, PSP operators can evolve from basic reporting to advanced predictive analytics, ultimately delivering greater patient value and optimizing performance. The document also details the patient journey across four phases: pre-enrollment, onboarding, access to therapy, and adherence, highlighting the need for personalized support and intelligent workflows to improve patient engagement and outcomes.