Bathurst Regional Council Workforce Management Modernization

This case study outlines the modernization of workforce management at Bathurst Regional Council through the implementation of Civica's Authority Connect App. The council, which employs around 450 staff, faced challenges with manual processes, particularly in timesheet management, which relied heavily on paper documentation. The transition to digital solutions began with a pilot program for online timesheets in December 2023, followed by staged rollouts of the Authority Connect app and related functionalities throughout 2024. The new system has improved mobility for staff, allowing them to record their time and manage tasks in real-time, even when offline. This shift has led to faster payroll processing, reduced paperwork, and increased efficiency in finance workflows. Additionally, the Authority Employee Kiosk feature has empowered employees by providing them with direct access to their pay information and leave balances, further streamlining administrative tasks. Overall, the integration of Authority Connect has modernized the council's workforce operations while maintaining governance and control.