Centralised Learning Management System Implementation Case Study

This case study details the implementation of a centralised learning management system by Health and Social Care Northern Ireland (HSCNI) to improve mandatory training compliance among its workforce. HSCNI, responsible for health and social care services for approximately 1.9 million people, faced challenges with fragmented training delivery across multiple e-learning systems. Users struggled with accessing the necessary training, leading to inefficiencies and high support requests. The objective was to enhance completion rates for mandatory training and streamline monitoring of compliance. The solution involved procuring Civica Learning, which provided a cloud-based platform with essential features like Single Sign On and multifactor authentication. The implementation was completed in nine months, resulting in a 13% average increase in compliance rates. The platform allows local administrators to manage content and training pathways while offering a user-friendly experience across devices. The case study highlights the successful collaboration between HSCNI and Civica, leading to improved user engagement and satisfaction.