Summary
This case study outlines the implementation of Civica Scheduling at Bromley Healthcare, focusing on the transition from manual scheduling to an automated system. The document describes the initial pilot conducted with the district nursing team, highlighting the challenges faced and the strategies employed to facilitate the change. Key stakeholders, including Jess Ettridge and Mel Watkins, share their experiences regarding system demonstrations and the importance of preparing teams before going live. The case study also addresses resistance to change among staff, noting that while some clinicians initially struggled with the new scheduling process, adjustments were made to enhance acceptance. The successful auto-allocation of visits is emphasized, with a reported 80-90% success rate. Additionally, the integration of Civica Scheduling with the EMIS electronic patient record system is discussed, showcasing how it has improved visibility of staff capacity and demand. The document concludes with insights into ongoing improvements and the future outlook for community services teams.
