Cloud-Based Case Management Implementation for Legal Teams

This case study details the implementation of the Civica Legal cloud-based case management solution by Cheshire West and Chester Council. The council, which serves over 343,000 residents, transitioned from an on-premise system to a cloud-hosted solution to enhance remote working capabilities for its legal team. The previous system faced connectivity issues that hindered the team's efficiency, particularly in creating court bundles. With the new Civica Legal solution, the council achieved significant improvements, including the ability to create court bundles in two hours instead of two days. The implementation also helped the legal team retain the Lexcel quality mark, which signifies compliance and good practice in legal service delivery. The council's legal team reported increased confidence in their workflows and processes, thanks to the collaborative support from Civica. The successful transition has also led to recommendations for Civica Legal among other teams within the council, showcasing the solution's effectiveness in improving operational efficiency.