North Yorkshire Council Environmental Health Case Study

This case study outlines the implementation and benefits of the Cx regulatory services solution at North Yorkshire Council's Environmental Health team. The team sought a new solution to enhance their day-to-day operations, focusing on features such as integrated reporting capabilities and a document management system. Vikki Flowers, the Head of Environmental Protection, collaborated with her team to establish key criteria for the new system. The Cx solution allows for self-management of changes, improving efficiency and compliance with GDPR and data retention policies. The case study details how Cx simplifies the regulation of private water supplies and enables quick communication with affected customers. It also highlights the management dashboard's role in providing insights into team performance and case management, significantly reducing response times for general enquiries. The case study emphasizes the importance of configuration and control in achieving operational goals and improving service delivery.