MaineGeneral's Patient Financial Engagement Transformation

This document is a case study detailing the implementation of Doorstep® by ClearBalance at MaineGeneral Medical Center (MGMC) to enhance patient financial engagement. The objective of this initiative was to modernize billing practices in response to evolving patient needs and expectations. The case study outlines how MGMC partnered with ClearBalance to transition from traditional billing processes to a streamlined, automated system. Key features of the Doorstep platform include dynamic digital statements, interactive payment portals, and customizable reminders, which collectively aim to improve patient satisfaction and reduce administrative workloads. The implementation resulted in significant improvements, such as a 90% increase in digital patient payments and a 50% reduction in payment collection times. Additionally, the case study discusses broader staffing challenges in the healthcare industry and how MGMC's innovative approach serves as a replicable framework for other healthcare systems. The findings illustrate the potential for digital solutions to enhance operational efficiency and patient experience in financial engagement.