Pace Company Coupa Implementation Case Study

This case study details the implementation of Coupa by Pace®, a science and technology company, to enhance their end-to-end spend management processes. The objective was to support anticipated inorganic growth and M&A activities through improved data access and supplier relationships. Initially, the invoice process was highly manual, leading to increased costs and inefficiencies. The study outlines Clearsulting's approach, which involved redesigning supplier management, purchasing, and accounts payable processes to align with leading practices and better leverage technology. A significant focus was placed on training and engaging end users and suppliers to ensure program success. The results included a substantial increase in electronic invoicing from 4% to 86% and a reduction in the approval cycle to less than one day. The study highlights the challenges faced, such as underutilization of Coupa and lack of documentation, and the solutions implemented, including P2P with various Coupa functionalities, leading to a high level of automation in procurement processes.