Ascensus Customer Success Story with ClickLearn

This document is a customer success story detailing the implementation of ClickLearn as a training platform for Ascensus using Microsoft Dynamics 365. The project team, led by Dan Madden, Director of Corporate IT, and including Jay Murphy and Tatjana Taleff, successfully developed and published over 50 training resources within three months. These resources included written documentation, screenshots, Show Me videos, and hands-on training exercises. The integration of ClickLearn with Office 365 allowed users to access training materials efficiently. The document outlines how various departments utilized Dynamics 365 core entities and the Replay feature of ClickLearn, which facilitated the rapid development of training for new forms. Additionally, a pre-launch marketing campaign was executed to guide users to recommended trainings. The success of the project is evidenced by over 80 users engaging with ClickLearn, significant page views, and feedback received, showcasing the effectiveness of ClickLearn in enhancing the training experience.