Virtual End-User Training and Go-Live Support for EHR

This guide details CliniComp's approach to virtual end-user training and go-live support for its electronic health record (EHR) system in response to the COVID-19 pandemic. The document outlines how CliniComp transitioned from traditional in-person training to a virtual platform, ensuring that healthcare providers could continue to implement EHR systems effectively despite pandemic-related restrictions. It describes the importance of end-user training in achieving successful adoption of EHR technologies and highlights the company's commitment to maintaining high-quality support through remote training methods. The guide also discusses the development of self-paced training modules, virtual instructor-led training, and a virtual clinical command center to enhance support during go-live events. CliniComp's efforts to ensure that personal interactions are preserved in a virtual environment are emphasized, along with the use of various digital tools to facilitate effective training. The document concludes with insights into how this shift has improved training efficiency and user competency.