Service Providers' Role in Multi-Cloud Success

This document is a CloudBolt Industry Insights Report that discusses the evolving role of service providers in the context of multi-cloud and multi-tool environments. It outlines the increasing complexity faced by organizations as they navigate multi-cloud strategies and highlights the significant skills gap that exists within enterprises. The report presents findings from a survey of senior-level employees from 300 large enterprises, revealing that a majority of respondents are frustrated with their current service providers and are actively seeking alternatives. Key frustrations include inadequate optimization of cloud spending, limited multi-cloud options, and insufficient automation capabilities. Despite these challenges, the report notes that many enterprises still view managed service providers (MSPs) and cloud service providers (CSPs) as potential game-changers that can enhance agility, facilitate digital transformation, and reduce time to market. The findings suggest a strong demand for improved services and capabilities from service providers to meet the evolving needs of enterprises in the new cloud landscape.