Top Data and Analytics Use Cases in Telecommunications

This guide outlines the top five data and analytics use cases in the telecommunications sector, emphasizing the transformative impact of digital technologies such as 5G and the Internet of Things (IoT). It begins by detailing the evolving role of communication service providers (CSPs) as they transition from traditional connectivity to becoming technology and digital service providers. The document discusses how CSPs can leverage vast amounts of consumer data to enhance customer experiences, optimize network performance, and create new revenue streams through advanced analytics and machine learning. Key use cases include IoT and digital services, customer experience analytics, network optimization, operational analytics, and the development of connected ecosystems. The guide also highlights the economic implications of 5G, projecting significant contributions to global economic value and GDP growth. It emphasizes the necessity for CSPs to effectively manage and analyze data to capitalize on emerging opportunities and drive innovation in the telecommunications landscape.